SME (Subject Matter Expert -Sale /Support)

Fresher/Experienced | Mohali
Responsibilities:
  1. Responsible for maintaining his /her own PLI Target.
  2. Responsible for monitoring Team PLI Targets,
  3. Escalations,
  4. Taking care of Feedback calls on regular basis.
  5. Have the capability of Managing Technical sales and Technical support team.
Required Experience, Skills and Qualifications
  1. At least 2-4 years at the Middle-level position (Preferable from reputed Tech support Companies)
  2. Have strong subject matter knowledge.
  3. Strong team building & team management ability, leadership ability and persuasive communication skills to inspire the team
  4. Must be process oriented, IT savvy & proficient in the use of Microsoft Office/ Open Office Tools
  5. Proven experience optimizing processes.
  6. Ability to customer feedback calls.
  7. Ensure adequate engagement levels of the staff to drive business results.
Most Important: Willingness to work in Night shifts (5 Days)
Salary: Rs 25,000.00 to Rs 30,000.00 /month

Job Type : Full Time

Number of Openings : 5

Job Category : Support

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